ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO  Email: ACCOUNT_EMAIL

To FIRST LAST, 

ADDRESS

04 April 2025

Dear TITLE. LAST,

Re: Apology Letter For Damaged Goods due to Poor Packaging

I was very sorry to learn from your letter of that the supplied to your order number was damaged on delivery.

Our head packer informs us that the was [first wrapped in heavy oiled waterproof paper and then in a double thickness of jute canvas. Under normal conditions, this should have been enough protection. However on this occasion, our delivery van contained a full load of carpets for delivery to other customers on the same day, and it is obvious that special packing precautions are necessary in such cases.]

In all future consignments, we are arranging for [specially reinforced end-packings] which should prevent any future damage.

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