ACCOUNT_LAST_NAME ACCOUNT_FIRST_NAME
ACCOUNT_JOB_ADDRESS_SINGLE_LINE
ACCOUNT_EMAIL

Dear Sir/Madam,

Thank you for your letter dated and many apologies for the printing mistake on your recent statement.

Our Information Management team has isolated the error and the problem that happened at the printing stage. However, I can assure you that your personal data has not been affected and the information stored on the database is correct, provided your membership number has been recorded in your booking in the usual way.

I am pleased to enclose a corrected version of your statement. If you have any further questions about your statement please feel free to contact me. Alternatively, your most recent travel history is available on our website .

In the circumstances, I feel we should make amends for the inconvenience caused, and we will credit your account with bonus air miles.

Thank you for your patience and understanding.

Yours sincerely,

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