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To , 

06 April 2025

 

Dear [Title] ,

Thank you for your letter of . Your explanation allows us to explain a most regrettable misunderstanding.

Our charge for carriage on your last two orders arose because [they were for goods dealt with by two separate departments, neither of which was aware that a separate order was being handled by another.]

At that time these departments were each responsible for their packing and despatch arrangements. Since then this work has been taken over by a centralised packing and despatch department so a repetition of the same kind of misunderstanding is now unlikely.

I hope you will understand that the charge we made was quite unintentional. In the circumstances, I hope you will feel able to renew your former custom.

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