ACCOUNT_JOB_ADDRESS_SINGLE_LINE
Tel:ACCOUNT_PHONE_NO Email:ACCOUNT_EMAIL
To ,
05 April 2025
Dear ,
Thank you for your letter of 5 July. As you wish to know why we have placed no orders with you recently, I will point out a matter which caused us some annoyance.
On last year we sent you two orders, one for £274 and one for £142. Your terms at the time provided for free delivery of all orders for £300 or more, but although you delivered these two orders together we were charged with the cost of carriage.
As the orders were submitted on different forms, we grant that you had a perfect right to treat them as separate orders. However for all practical purposes, they could very well have been treated as one, as they were placed on the same day and delivered at the same time. The fact that you did not do this seemed to us to be a particularly ungenerous way of treating a regular long-standing customer.
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