ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO  Email: ACCOUNT_EMAIL

To , 

18 April 2025

Dear . ,

Thank you for your letter dated pointing out faults in the supplied to your order number . This has caused us a good deal of concern and we are glad that you brought this matter to our notice.

We have tested several from the production batch you mention and agree that they are not perfect. The defects have been traced to [a fault in one of the machines, which has now been rectified.]

Please arrange to return to us your unsold balance of ; the cost of postage will be reimbursed in due course. We have already arranged for   to be sent to replace this unsold balance. The extra   are sent without charge, and will enable you to provide free replacement of any further pens about which you may receive complaints.

 

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