ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO     Email: ACCOUNT_EMAIL

To , 

04 April 2025

 

Dear ,

I was sorry to learn from your letter on that a mistake was made in dealing with your order.

This mistake is entirely our own and we apologise for the inconvenience it is causing you. This occurred because [of staff shortage during this unusually busy season and also the fact that these 2 books by Lowery have identical bindings.]

have been sent to you today.

Your account will be credited with the invoiced value of the books and the cost of return postage. Our credit note is enclosed.

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